Returns & Refunds


Returns & Refunds Process
100dolls.com always communicates openly, promptly, with all customers to help them effectively.
We can resolve your issue easily to your satisfaction. For this, please indicate order number, item code and all the steps steps you have already taken to make the item work.
All you need is to contact us and to follow this process.

1.Describe us the problem with videos or photos in the ticket;
2.100dolls.com Reviews your Issue
3.100dolls.com Provides Solutions;

30 Days 100dolls.com Money Back Guarantee

Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging. If you are dissatisfied with an item for any reason whatsoever, please return them to us, shipping cost both ways will be sole responsibility of customers. We will credit you for the total purchase price, upon receipt of the product.

Return address: F Towera Hunghom Commercial Centre37-39 Ma Tau Wai Rd. Hunghom Kowloon,Hongkong,China. Phone: +852-68783144.

Please contact us via email at service@100dolls.com with your order number before return the item.


12 Months Repair Guarantee

If the item is more than 3 months old, buyers can still send them back for repair. In this case, the buyer pays all the shipping fees, both to and from 100dolls.com. This means that the buyer must pay the shipping fee to us before we send back the item repair. If the buyer has accidentally broken the the item(s) and some components need to be changed, we will charge for the original value of the components. 
Note: Damaged or Misused items cannot be refunded.

Please contact us with all the details and pictures showing us the issue.

1. If we sent the wrong item, we will either exchange the item or refund you in full.
2. If you made a mistake by ordering the wrong item, we will either refund you partially if you keep them or request to return the item for a full refund or an exchange.Shipping fees to return the item(s) to us will be covered fully by the customer. For exchange customer will pay shipping fees both ways. 

If you have any questions, please send us a message via contact form or Email(service@100dolls.com).